Privacy Policy Highlights
Introduction
KNOWCHAT TECHNOLOGY (HONGKONG) LIMITED ("Company", "we", "us", or "our"), with its registered address at RM 1602 LUCKY CTR 165-171 WAN CHAI RD WANCHAI, respects your privacy. This Privacy Policy applies to the personal information we collect online through the video chat service DeepLink (the "Service") and is incorporated into and governed by our Terms of Service, which can be found at [link]. Below is a summary of the key topics covered in this Privacy Policy. For more detail about how we process your information, please click the headings or continue reading. By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, you must not use the Service and must stop using it immediately.
1. Personal Information We Collect
2. How We Use This Information
3. Information Sharing
4. Retention of Personal Information
5. Your Choices
6. Your Rights
7. How We Protect Personal Information
8. Children's Personal Information
9. Contact Us
10. Updates to Our Privacy Policy
Privacy Policy
Effective date: May 1, 2026
1. Personal Information We Collect
When we refer to "personal information" in this Privacy Policy, we mean information that relates to an identifiable individual. We do not collect your facial information. We collect the following types of personal information in connection with our Service:
Information you provide directly to us or that we receive from third parties
We may collect information directly from you or from other companies that have a relationship with you. For example:
● When you create an account, register, or use our Service, you provide information such as your date of birth and gender.
● When you log in through a third-party account, we receive information about you from third parties, including companies such as Facebook and Google. For example, depending on your choices, we may access your social networking service account information, nickname, email address, date of birth, gender, profile information, and friend list.
● When you use the Service, we collect user-generated content, including comments, messages, photos, voice and video calls, captured images, and other content you choose to share, transmit, broadcast, or upload through our Service.
● If you contact us, such as through our customer service team, we collect the information you provide during that interaction.
● Other users may provide information about you when they use our Service, for example when they interact with you or submit a report involving you.
Information about your use of our Service
In addition to the information you provide, we collect information about your use of our Service through software on your device and other electronic means, including cookies. This may include:
● Device information: operating system platform, device type, brand, operating system model and version, IP address, advertising identifier, device language, device time zone, app version, country and language locale, login location such as country and city, app-store purchase history, available languages, device capabilities, bandwidth, network type, traffic to and from our websites, error report information, the time an error occurs, the feature being used, and the state of the app when the error occurs.
● Log information: usage information, performance timing, referrer, network type, network information, charge status, ad-block information, cookies, access history, and report history.
● Location information: we process your location or geographic information with your consent or where permitted, as necessary to provide the services you request.
● Service usage information: service usage history, service activity history, gift history, details of your interactions with other users, following or follower history, details of your interactions with the Service or our websites, report history, video time on our Service, access history, and other information about how you use our Service.
Links to other websites, devices, applications, and features
Our Service may allow you to connect to other websites, devices, applications, and features that operate independently from us and may have their own privacy notices or policies. If you access websites, products, or services provided by third parties, including through the Service or the Company's website, those third parties may also collect information about you. Please review each third party's privacy policy to understand how they use the information they collect. This Privacy Policy does not apply to any information exchange between you and any third party.
2. How We Use This Information
Providing our Service under our contractual relationship with you
Under our contract with you, we process your personal information where necessary to:
● Provide our Service and the specific features you choose to use, which may require personalizing Service content;
● Provide augmented reality or beautification features through the TrueDepth API. This information may also be used to improve features provided by our Service, such as photos, videos, effects, avatars, makeup, and filters, and to provide users with more appropriate content. We do not use this information to identify any user. The information is processed in real time only to deliver and improve these features and is discarded when use of the feature ends. We do not share this information with third parties, store it on our servers, or process it for any purpose other than the Service features described above;
● Identify and verify your identity so that you can use our Service and to prevent illegal or improper use of the Service;
● Limit the collection of personal information from children under the age specified in this Privacy Policy;
● Provide administrative notices, reminders, and communications related to your use of the Service;
● Manage our customer relationships effectively, including communicating with you, responding to and handling inquiries and reports, resolving technical issues, providing customer service support, and sending necessary information related to our Service.
Using information for additional purposes
● Improve the Service and develop and provide new services;
● Provide information about events, opportunities to participate in events, and advertising information;
● Contact you by email, SMS, app push notification, or other means to inform you about new products, services, or promotions offered by the Company, subject to your ability to opt out of such communications;
● Collect statistics about Service use, including usage history, access frequency, and interactions between users, to analyze customer behavior, build usage patterns and profiles, identify regional and global user trends, optimize our Service for customers worldwide, and use statistics to improve the Service and its environment;
● Prevent, identify, monitor, and stop fraud and other criminal activity, and any activity that may violate our Terms of Service or other applicable laws or result in claims or liability;
● Restrict use of the Service that violates laws or our Terms of Service, prevent use that interferes with the operation of the Service, including fraudulent use, and prevent account theft.
Other purposes
● Comply with and enforce requirements under applicable laws, relevant industry standards, and our policies, including this Privacy Policy.
● Comply with court orders and subpoenas, and respond to legally binding requests from governments, law enforcement agencies, public authorities, and regulators.
● Protect our legal rights, including handling complaints, obtaining legal advice, and establishing, exercising, or defending legal claims relating to us, our group companies, or our Service.
3. Information Sharing
We transfer or disclose your personal information to third parties as described below:
● Affiliates, subsidiaries, and personnel: we share your information with our personnel, including contractors and agents, and with other companies in our group, to the extent necessary to provide our Service and achieve the purposes described in Section 2 above.
● Service providers: we transfer or disclose your information to carefully selected companies that provide services on our behalf, such as companies that help us develop and operate service systems, IT service providers, and security, hosting, analytics, mailing, billing, or marketing service providers. These entities are authorized to access and use your personal information only as necessary to provide services to us and are not permitted to use it for other purposes.
● Business advisers: for example, we may share your information with our lawyers, accountants, business advisers, insurers, and auditors, to the extent necessary for them to provide services to us.
● Government authorities, judicial authorities, regulators, or other third parties where required: we disclose information to such parties where legally required or where we believe it is necessary to comply with law or mandatory legal process, such as a search warrant, subpoena, or court order; verify or enforce compliance with the terms and policies governing our Service and investigate fraud or other illegal activity related to the use of our Service or affecting our business, to the extent permitted by applicable data protection laws; or protect and defend our rights, property, business operations, safety, and security, and the safety of our affiliates, employees, business partners, customers, or the public.
● Corporate transactions: we may disclose your information to third parties and their business advisers in connection with any reorganization, merger, acquisition, sale, dissolution, other transfer of assets, or bankruptcy, including during negotiations.
● Other parties with your consent or at your request. In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you separately consent to or request such sharing.
Any information or content you voluntarily disclose for posting to the Service ("User Content") may become publicly available. Once you share User Content or make it public, it may be reshared by others. This Privacy Policy does not apply to such public information.
4. Retention of Personal Information
We take appropriate measures to ensure that we process and retain information according to the following principles:
● At least for the period during which the information is used to provide our Service to you;
● As required by law, contract, or our legal obligations, such as tax laws; or
● Only for as long as necessary for the purpose for which it was collected and processed, or for a longer period if required by contract or applicable law, or in anonymized form for statistical purposes subject to appropriate safeguards. For example, if a dispute arises between you and the Company, or if you fail to pay for our Service, we may retain relevant information until the dispute is resolved or payment is completed.
● If we process your information based on consent, we process the data until you ask us to stop and for a short period afterward to allow us to implement your request. We also keep a record of your request so that we can honor it in the future.
5. Your Choices
Where permitted, we may contact you through our mobile application, by email, telephone, SMS, or push notification. To submit a request about receiving such communications, please contact us using the information in the "Contact Us" section below.
You may unsubscribe from our marketing communications at any time by contacting us directly. As described in the "Your Rights" section below, you have the right to object at any time to the use of your personal data for direct marketing purposes.
Please note that if you unsubscribe from marketing communications, we may still send you service messages that provide necessary information related to your contract and the Service you use, such as updates to our Terms of Use.
6. Your Rights
To the extent provided by applicable law, you may request access to your personal information, or ask us to correct or update outdated or inaccurate personal information we hold about you. You may also have the right to ask us to delete personal information we hold about you. You can access and update certain information through account settings. You are responsible for keeping your personal information up to date.
To the extent provided by applicable law, you may also ask us to restrict or limit the processing of your personal information, provide you with personal information we collected from you so that you can use it for your own purposes, and ask us to share or port that data to another controller.
In addition, to the extent provided by applicable law, you may object to the processing of your personal data in certain circumstances, particularly where we do not need to process the data to satisfy contractual or legal requirements.
Under applicable law, you may also have the right to object at any time to the use of your personal information for direct marketing purposes, including profiling related to direct marketing.
These rights may be limited. For example, fulfilling your request may disclose another person's personal data, infringe third-party rights or our rights, or require us to delete information that we are legally required to retain or that we have compelling legitimate interests to keep. When responding to any request, we will inform you of the relevant exemptions we rely on. To make a request or inquiry about your rights, please use the contact details in the "Contact Us" section below.
7. How We Protect Personal Information
We take the protection of your information seriously and have implemented security measures designed to protect the information we collect through the Service. However, please note that no website, Internet transmission, computer system, or wireless connection is completely secure, even when reasonable measures are taken.
Please also note that the Service allows you to share text messages, photos, screenshots, videos, and other communications with other users. If you choose to share these items with other Service users, we may not be able to delete them from our servers or make them unavailable to anyone with whom you shared them. Sending and sharing text messages, photos, screenshots, videos, or other communications through the Service is your decision. By choosing to share such information, you should understand that you may no longer be able to control how it is used and that it may become publicly available, depending in part on your actions or the people with whom you shared it. The Service is not responsible for any use or misuse of information you share.
8. Children's Personal Information
The Service is not directed to children under fourteen (14), and we do not knowingly solicit or collect personally identifiable information from children under fourteen (14) as part of the Service. In addition, we do not knowingly sell personal information of children under sixteen (16). If we become aware that we have inadvertently received personally identifiable information from a user under fourteen (14) as part of the Service, we will promptly delete such information from our records. If you believe a child under fourteen (14) may have provided us with personal information, please contact us using the information in the "Contact Us" section below.
9. Contact Us
For more information about our privacy practices, or to exercise any rights you may have under applicable law, please contact us at "zhiliaoguangzhou@gmail.com".
10. Updates to Our Privacy Policy
We reserve the right to change this Privacy Policy at any time. We will notify you before changes are made. You may also review updates to our Privacy Policy at any time through the link on our website. You agree to receive electronic communications and/or posted revised Privacy Policies through the Service and our website, and you agree that such electronic communications or postings constitute notice to you of the Privacy Policy.
If we make material changes to this Policy, we will notify you by posting the revised Privacy Policy, by providing notice on our website, or as required by law. You agree that your continued use of the Service after we post the revised Privacy Policy or provide notice on our website means that you accept the revised Privacy Policy. If you do not agree to the terms of the Privacy Policy, you must not use the Service at any time.